If you are having any service impacting issues that require immediate assistance, please call Brightspeed Repair, and reference your Brightspeed Service ID.
Brightspeed Repair Telephone Numbers
- For DIA circuits with a bandwidth higher than 1Gbps, please call 833-363-2888 Option 1, 2, 2.
- For DIA circuits with a bandwidth that is 1Gbps or less, please call 833-363-2907 Option 1, 2.
Service ID will look like this format on the installation ticket: BSPD/448093650
Service Address (with zipcode), phone number the order was put under (should be 314-675-1333), email address the order was put under (should be pmf@844cadence.com), and Customer Name will be required as well. Having the account number on hand is beneficial if other options do not immediately pull up the account.
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