** This solution applies to Admin Users Only**
Once the file has successfully downloaded, open the excel file
(I recommend selecting the green downward facing arrow to highlight all of the columns, then pull the line between column A and column B to expand all of the columns. Then once done, click on Sort & Filter, then Filter)
Now you will be able to see all of the call details (inbound, outbound, and internal calls).
-Terminating call types are customers dialing into your business group
Ex: We have a terminating call from a cell phone that called the main number
-Originating call types are users within the business group dialing out to customers/vendors
Ex: We have an originating call from a desk phone that called out to a cell phone
-Intra BG call types are calls within the business group. Like call transfers, calls from extension to extension, etc.
Ex: We have an Intra BG call from one desk phone calling another desk phone within our business group
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