Some residential internet/wifi services do not work well with voip services and the switch feature helps resolve that issue. Disable your wifi, download and sign into the Voiplink business voice application, you can use the "switch" function to help improve your call quality experience. Please see the steps below on how to use the "switch" function when you receive a call that has poor call quality.
Once you have received a call and are using the voiplink mobile app you will select "More"
You will then select the "Switch" function
Select "This device (cellular)" to switch the call from wifi to your cellular.
You will notice that the voiplink mobile app will then switch the call from the application to your cellular. The person on the phone will hear ringing for a moment until the application calls your cellular number.
You will notice that a call is coming in from your DID to your cell. Once you answer that call, your call with the person you were on the phone with will resume like normal with a better call quality experience.
If you are still experiencing issues, please contact Cadence Support by Clicking Here.
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