Voiplink Mobile application - Request Callback

Modified on Thu, 26 Mar 2020 at 12:05 PM

If you notice that your audio / call quality is poor and would like to improve your experience please see below for the necessary changes needing revised. 

Once signed into the Voiplink Business voice mobile application, click on the person icon on the top right of your screen.

You will scroll down and click "Calling Mode"

Then you will then select the "Advanced Options"

Select "Request Callback", then select "Callback numbers"

Press the person icon with the plus symbol at the top right of the screen

The first line will be the name (you can label it cell phone or whatever you wish) and the second line will be for your cell phone number. Press OK to save changes

Press the back arrow at the top left of the screen then scroll down to select "Default callback number"

Select your cell phone number you just added

Once you have selected your cell phone number you can press the back arrow on the top left of the screen a few times to return back to the main menu. You will now be able to have a better audio / call quality experience using the Voiplink Business Voice application. But if you do notice that the incoming / inbound calls are still poor quality please disable your wifi on your mobile device or make sure you have good cell service at your location. 

If you are still experiencing issues, please contact Cadence Support by Clicking Here.  

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