How to use the Voiplink Mobile Application

Modified on Wed, 19 Apr 2023 at 11:37 AM

The mobile application is truly an amazing tool that will allow you to work more effectively as well as unify interoffice communication. The application can be downloaded on iOS and Android.

  • iPhone, Ipad, Ipod: Open the App Store and search for “Marketspace Communicator”. You will see an application with the green VoIP Link icon. The application is free and will not charge you for the download.
  • Android, Tablets: Open the Play Store and search for  "Marketspace Communicator". You will see an application with the green VoIP Link icon. The application is free and will not charge you for the download.




Logging into the mobile application


Login with your telephone number and password. If you need this info, please contact Cadence Support by Clicking Here. 

When logging in for your first time, you can select “Remember Password” and the application will log you in automatically next time you re-open it.

 

 

 When will my mobile application ring?

The mobile application will ring anytime your extension or telephone number is dialed and you have the application running in the background. If wish to no longer receive calls on your mobile device, just close the application using iOS or Android application management or multi-tasking. You can also use the “Log out” function from within the VoIP Link application.

 

Navigation within the mobile app

To access all of the features and options within the application you will notice tabs on the bottom of the screen. Contacts, Phone, Chat. Depending on your license type you might have Meetings (if applicable).

 

 

Using the built in dialer

The mobile application has a “Dialer” that can be opened from the phones tab. Press the Phone tab then click on the dialer icon on the bottom right. This dialer emulates a desk phone on your network. This means you can dial by extension just as if you were sitting at your desk. 

When calling from this application, people will see your desk phone caller ID and telephone number.   (Some cases will display the main telephone number of the business)


While on a call and you notice that the call quality is degrading due to poor data services, you can press the "Switch" button on the call to call your cell phone number back. That will use your cellular versus data and the call quality should be back to normal. (Please see "Making Setting Changes" on the bottom for how to set up callback)

 


Image


 



 

 



Chat / Messenger

The mobile app will allow you to chat with users on the VoIP Link desktop or mobile application. To begin using chat, select “Chat” on the bottom of the screen. You can now see existing chats or click the "new chat" icon on the bottom right, to select a user from your contacts to begin to chat with. Its important to know that if a user is “Offline” your chat message will not go through.

 

 

Voicemail on your mobile device

The VoIP Link mobile application will display all of your voicemail messages back at the office! You can play, delete, and forward them right from within the mobile application. There is no need to call into the office to check your messages. They will immediately populate. If you have the “transcribe” add on your messages will be typed out. To access your voicemails from the mobile app, you will click on the phone icon on the bottom of the screen, then press voicemail on the top right of the page. 

 

Deleting Messages: When you delete messages from the mobile application, they will be removed from your desk phone as well.

 

Forwarding Messages: If you forward messages from the mobile application, they will be sent as an email using your cell phones default email application.

 

 

 

 

Making setting changes depending on your cell service

Depending on your cell provider's coverage you may experience the issue of poor data services. To bypass this issue you can request a call back via your cellular service provider. To make these changes click on the person icon on the top right of the screen and select "Calling Mode".


 

 Under "Calling Mode" select "Advanced Options"

 


Select "Ask Before Every Call". You will then need to select "Callback Numbers" to enter in your cell phone number for the Voiplink app to call back. Finally you will select "Default Callback Number" and select your cell phone number for the Voiplink app to call your cell phone number back. 


 

 

 

 

Please let me know if that was helpful or if you have any questions please contact Cadence Support by Clicking Here.  

 

 

 

 

 

 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article