Asking For Login - Mitel

Modified on Mon, 03 Aug 2020 at 10:00 AM

If a phone screen does not display the extension or buttons and prompted to enter a username and password, the device has lost registration. You will need to contact Cadence support by calling 844 CADENCE or by Clicking Here.  

To authenticate a phone, please un-assign the line within the devices portion of the portal. Under the phones section 

Select the MAC address or telephone number that needs to be reauthenticated.

Once you re-assign the line, you will need to specify a date/time in which the phone can be rebooted up until. (I always set the time for over 24 hours so the phones have the ability to update overnight automatically). Hit "Apply" to save changes. 

Have the end user reboot within this authentication window.  

Verify by making an outbound call after the device comes online. 

If you are still experiencing issues, please contact Cadence Support by Clicking Here.  

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